If the device was purchased from Fido, then it can be unlocked directly via Fido. In order to unlock a device, the account it was purchased on must be in good standing, and it must also meet at least one of three required criteria set by Fido.
If the purchaser received a rebate associated with a Fido agreement or a rebate on the device itself, then the device must have been registered on the account more than 90 days ago. If the owner purchased the device personally from Fido and did not receive a rebate, then the device must be registered on his account. If he did not purchase the device from Fido, but rather purchased it through a third party, then the device must have been registered in the account more than 90 days ago. Meeting any one of the three criteria grants eligibility to unlock the phone.
As of 2015, after meeting the criteria, the person unlocking the phone must pay a $50 fee, which does not include taxes, that appears on the next invoice or is deducted from any prepaid balance. Only Fido devices can be unlocked by Fido, and unlocking devices does not terminate service or the Fido agreement. Unlocking the device through Fido also does not void the manufacturer’s warranty.