Uber is a ride-sharing service that utilizes a location-based mobile application to link passengers to drivers. Through the Uber app, passengers select their pickup location, destination and vehicle. After submission, Uber provides the driver’s name and license-plate number along with an estimated collection time. Passengers are billed through their Uber accounts, and ratings are offered by both drivers and riders as incentives for future deals.
To request a ride, download the Uber app, and create an account. Provide basic information and an active debit or credit card for billing purposes. Once an account is created, Uber finds the user's location through his phone’s GPS. Select the pickup location on the map provided, and choose the desired vehicle using the slider at the bottom of the screen. Depending on location, users can choose from traditional, luxury, group-sized, SUV or taxi service. After selecting the vehicle, tap Request to book the ride and view the expected pickup time and the driver’s real-time location.
Uber is available 24 hours a day and 365 days a year in selected cities. Fares are calculated from an algorithm using a standard base and a per minute or per mile rate. When demand for Uber is high, such as during rush hours or inclement weather, the service implements surge pricing, which increases the fare. All Uber fares, with the exception of uberT fares, include gratuity.