The reviews for U-verse are generally negative. Customers on CustomerServiceScoreboard.com and Consumer Affairs complain about poor connection, lack of some TV channels and regular service problems.
Additionally, customers complain of poor support when they try to contact AT&T to address the problems. At times, the representative fail to reply or are rude. Many customers find online streaming to be slow when trying to access services such as Amazon and Netflix. Reviewers on Consumer Affairs note that U-verse sometimes issued charges for services that were not ordered. As of 2015, the overall satisfaction rating for U-verse on Consumers Affair is one out of five. CustomerServiceScoreboard.com rates the service terrible.