Some typical complaints about NoMoreRack.com include failure to reply to client e-mails, low quality products, poor customer service and posting false advertisements. Other complaints include delayed refunds, duplication of orders and failure to adhere to customer’s instructions regarding product choice.
Many customers complain about NoMoreRack.com due to the fraudulent transactions they have experienced, with most posting that they have at times received empty boxes or completely different items from what they ordered. Many customers are angered about the delayed email replies, stating that most feedback is disappointing as it is usually a denial of the initial request. Numerous customers complain about the poor quality of the products delivered, with many reporting receiving torn clothing.
Other customers complain about the poor online customer service, with many asserting that the buying experience is quite unpleasant. Many customers complain about receiving faulty items in terms of condition, size and color. Some customers complain that the website does not accept return of faulty goods, even when the customer is not to blame for the faults.
Several customers complain about delays in receiving refunds after returning items, with most of incurring extra costs to ship the items back to the company. Some complaints state that the order cancellation command is hard to use, and they end up receiving multiple items.