Soft Layer sells bare metal and virtual server configuration, cloud storage, networking products and different security products, including software, firewalls and SSL certificates. The company offers their customers solutions in digital marketing, e-commerce, gaming, hosting reselling, private cloud storage and some other fields.
As of 2015, the price for a month of metal server configuration by Soft Layer starts at about $158, while the price for a month of virtual server configuration starts at about $25. The company offers monthly and hourly billing options. The company advises customers to choose metal servers for data-intensive workloads, especially when performance is the most important aspect. Virtual servers are more suitable for workloads with different types of information, especially when flexibility and scalability are paramount.
Both virtual and metal server configuration services come with 24/7 support from the company. Soft Layer offers to install additional software and even operating systems along with server configuration. The company installs operating systems, control panels, virtualization, security and database software developed by leading companies in the field, such as Microsoft, McAfee and IBM. The cost for software operation is billed to customers automatically. The company installs, reloads and updates software automatically, and customers can control the process via API, portal or mobile applications.
Soft Layer offers different programs to their customers, including referral programs, training programs and the IBM business partner program.