Types of online support available for wireless router problems include instructional articles and guides on the website for the router's manufacturer or from the Internet service provider, in some cases, as well as forms for contacting the customer support department. Websites such as PCMag.com and PCWorld.com also frequently publish articles explaining common troubleshooting methods.
When searching for online support with a wireless router, the owner should begin by checking the device for its brand and model number so that she may access specific help from the manufacturer's website. Many manufacturers maintain an extensive database of instructional guides that cover basic setup and installation questions along with numerous articles explaining how to resolve specific issues, such as incompatibility with an operating system or how to respond to a unique error message.
These sites typically contain search tools for locating articles relating to a specific topic as well as visual navigation systems that allow the user to select the exact router model and view popular help topics. Some Internet service providers also offer similar articles, both to aid customers with general troubleshooting and to handle issues with exclusive products. Both manufacturers and Internet service providers also frequently include tools for contact support agents through email, online chats or via phone.
Many computer news and help websites also publish many articles explaining the steps to resolve common wireless router issues. However, these guides rarely focus on specific router models, instead using general terms and highlighting methods for the latest operating systems.