DIRECTV offers a number of manuals for receivers, remote controls and other DIRECTV equipment. Additionally, it provides interactive remote guides, instructions on how to connect Genie or other HD DVR devices to the Internet, assorted tips and tricks and miscellaneous online tools.
DIRECTV provides manuals for all of the various receivers compatible with its services that are produced by numerous manufacturers. Users can find the model number of their receiver by looking at their My Equipment page on the DIRECTV website or by holding the INFO button on their remotes for three seconds. DIRECT also offers access to remote control manuals for all DIRECTV remotes; the model number is found on the upper left corner of the remote.
DIRECTV also provides guides for various other compatible modules, such as GenieGO, AM21 Tuner and multi-satellite antennas. An interactive remote control guide allows users to click on any button on a mockup of the DIRECTV remote to find out more information on what the button does. A tips and tricks page offers several tips for how to complete various tasks such as using the DVR, the customer information channel and paperless billing. Individual assistance is also available through phone, email and online chat options.