On Sony's official support website, users can find links to product support guides and information about support alerts. They can search for support information on the website in a number of ways, including searching product categories, popular topics and certain types of support. For example, under types of support, users can choose from articles about driver and software upgrades, troubleshooting guides and remote control programming.
Under support alerts, users find links to warnings and notices that Sony has released regarding its products. As of November 2015, some alerts on the support website include information about batteries in certain e-Cig models, notices about VAIO PCs and the termination of the Facebook app on certain TV models.
Clicking on an item under the product category section brings up a list of related products. For example, clicking on the PlayStation category gives users the option to choose between PlayStation and PlayStation Network support. Clicking on the PlayStation link takes users to the official PlayStation support website, where users can find the latest support information for their PlayStation consoles, including the latest support topics that the company posted on Twitter.
Located in the bottom right section of the support website is a button labeled Product Repair Setup and Status. Clicking on this link takes users to a product repair page where they can find the location of Sony product repair locations.