Q:

What troubleshooting assistance is available for Windows 7?

A:

Quick Answer

Windows 7, like previous versions of the operating system, comes with a built-in troubleshooting and help utility. Should this not be sufficient, users can access the Microsoft website to look up specific Windows 7-related issues for troubleshooting. In addition to the Microsoft website proper, the site also contains user forums.

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Full Answer

To access the Windows 7 troubleshooting utility, click the Start button in the bottom left-hand corner of the screen, then open Control Panel. From there, access the System and Security menu, then the Find and fix problems option. The utility then detects potential problems with the computer and walks the user through a troubleshooting process. Clicking on the Advanced radio button in the troubleshooter shows the steps that the computer has taken to repair itself and whether it has succeeded. Restarting the computer may be necessary.

The Microsoft support website offers step-by-step instructions to resolve most common issues in Windows 7, and also offers the option to chat live with a Microsoft agent who can provide assistance. If there are no support agents available, posting a question on the public Microsoft forums can yield a response. If possible, it's best to verify the forum-posted responses independently to ensure their accuracy.

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