To troubleshoot Windows 8.1, access the built-in troubleshooting tool by pressing C while holding down the Windows key, clicking on Search, typing in “troubleshooting” and selecting the Troubleshooting result. Once the troubleshooting window appears, select the specific category that corresponds to the issue.
The interface of the built-in troubleshooting tool features four categories, including Programs, Hardware and Sound, Network and Internet, and System and Security. Clicking on the View All link in the navigation menu on the left brings up a list that displays all common problems and descriptions that explain the function of each item. Clicking on an item brings up a pop-up window appears that runs the troubleshooting tool as an administrator and offers an option to apply any necessary repairs automatically.
The troubleshooting tool uses the administrative privileges to scan the services related to source of the issue. For example, the tool scans the spool service if the Printer option is selected in the main troubleshooting menu. Once it completes the scan, the tool displays a list of potential causes. The tool then proceeds to fix the issue and provides a detailed overview of the process that users can access by clicking on the View Detailed Information link.