To troubleshoot a Toshiba laptop, simply run the Windows troubleshooting wizard. To do this, press F1. This brings up the Windows Help menu, where you can fix the problem, or take it to a technician if you are unable to troubleshoot it.
- Check that the laptop has a charged battery
Connect the laptop to an electrical outlet by plugging one end of the power cord into its power port.
- Wipe down the laptop’s satellite screen
Use a soft, damp and lint-free cloth to wipe the satellite screen. Moisture, dust and smudges can cause distorted images. Avoid using chemical-based cleaners, as they can permanently damage the satellite’s screen surface.
- Disconnect all peripheral devices
Some devices may not be compatible with the current version of Microsoft Windows installed on your Toshiba laptop and may cause communication errors, software-related glitches and system freezes. Isolate the problem by plugging the peripheral devices back into the laptop one by one until you discover the problem.
- Clean the keyboard
Wipe down the surface of the keyboard with a damp cloth. Clean between and under the keys with a pressurized air canister to remove dust and dirt.
- Send the Toshiba laptop for servicing
Take the laptop to an experienced Toshiba technician. Some problems are associated with the malfunctioning of internal circuitry and hardware.