To troubleshoot problems related to Time Warner Cable services, access the Support section on the Time Warner Cable website and select the troubleshooting guide for the desired service or device. After accessing the guide, follow the steps until you exhaust every possible solution.
Navigate to the home page of the Time Warner Cable website, click on the Support tab, and select one of the available categories. Alternatively, click on any of the alphabetized links to access the troubleshooting guide directly related to your specific issue. After selecting a desired category, click on the Step-by-Steps button in the navigation menu, and click on the Troubleshooting link. The most common problems are arranged into separate categories, most of which feature links to multiple issues. By clicking on a link, the website displays a list of required steps to fix the problem within the same page.
Most TV-related issues, including missing channels, pixelated picture and poor reception, require users to reset the set-top box provided by Time Warner Cable. To do so, users can reset the device remotely by logging in through the My Account service and selecting the Reboot My Box option. As an alternative option, perform a manual reset by disconnecting the set-top box from its power source, waiting 30 seconds and plugging the power cord back in to restore power.