Begin troubleshooting MyDISH equipment failure by checking the satellite dish for obstruction. If there is no physical obstruction such as snow, inclement weather or a fallen tree branch, try resetting the receiver. Unplug the receiver, wait 10 seconds, then plug it back in.
A simple receiver reset may take up to five minutes to complete. If resetting does not resolve the problem, check that the wires that connect the receiver and wall outlet are properly configured. Make sure all wire connections are secure. A wiring guide is available at the MyDISH website.
If the video appears frozen, press and release the SAT button on the remote control device. Try to manually change channels with the DISH receiver. If channels do not change, unplug the receiver for 10 seconds, then plug it back in. Missing over-the-air channels may be retrieved by re-scanning and saving local channels.
If the DISH receiver cannot connect to the Internet, try resetting your modem or broadband router. Unplug the modem or router for 10 seconds, then plug it back in. If the DSL light does not come on after resetting the modem or router, or if the DSL light is red, contact your Internet service provider.