Track-It! Agent is an information technology help desk software that is designed to help companies and businesses with managing their help desk and asset management. The software is specifically geared toward smaller to medium-sized businesses.
The software includes tools to help users save money and time. Some of the available features within the software are work order ticket tracking, incident and problem management, service label management, knowledge management and work order ticket tracking. Track-It! Agent also includes asset and change management along with software license management, mobile device access and more. Users can schedule and email reports automatically to aid in keeping up with the latest trends in a specific area of business. There is also a purchasing module to help users track IT-related expenses.