eBay.com provides a number of customer service options through its customer support hub, including a Frequently Asked Questions link table, a number of tools for self-service and a directory to let site users contact eBay.com directly. The site makes it easy for users to access these utilities in the event of a problem.
The eBay customer service portal provides users with links to information about returns, about canceling and changing purchases and about other common concerns for buyers and sellers. It also helps users to decipher the invoicing system and understand how the affiliated website, PayPal, operates and handles information.
The self-service tools on the customer service page offer a number of helpful utilities. Users can report discrepancies in item descriptions, report broken items and shipping mistakes and retract bids in a timely manner. This allows users to remedy issues without having to spend time with customer support.
The Contact Us tab lets users get in direct touch with eBay through email, online chat and telephone. This is useful for those who have difficulty with online interfaces or who need help in resolving a particularly complex issue. Only registered site users with site accounts can access this portion of the customer service site.