Q:

What support does Verizon offer for its wireless phone customers?

A:

Quick Answer

Verizon Wireless offers phone, device, billing, plan and other support services through the Support page of its official website, VerizonWireless.com. The site also includes a store locator tool and links to community forums in which users share information about Verizon's products and services. In-store support offerings include workshops, device upgrades and general troubleshooting.

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Full Answer

VerizonWireless.com provides a range of device- and operating system-specific support links so that customers can master their device's unique features and troubleshoot common problems on their own. The website also offers answers to common questions, such as those about how to make a payment or how to interpret a phone bill. It provides customers with online access to details about their specific plans and accounts, as well as online tutorials and links to support applications useful for monitoring account usage and managing daily tasks.

VerizonWireless.com also provides information and links to sign up for in-store support services, including workshops where customers can obtain more detailed and personalized assistance for their devices or applications. Customers may sign up to attend workshops online or by visiting their local Verizon Wireless store. Class topics range from introductory to advanced levels, and each class typically lasts from 30 to 60 minutes.

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