As of 2015, Top Ten Reviews has Straight Talk outside its list of the top 10 prepaid cellphone providers in the United States. Subpar customer service is the main complaint among customers with Straight Talk plans.
The customer service department at Straight Talk is shared by fellow prepaid cellphone provider Tracfone, which contributes to long wait times. Straight Talk offers unlimited monthly plans at a minimum rate of $45, which is slightly more than the rates other prepaid cellphone providers offer. These plans advertise 2.5 gigabytes of monthly high-speed data, but some users complain that data throttling occurs before that limit is reached. Another common complaint is a weak signal, despite Straight Talk's claims of extensive coverage.