What are the steps to take if you can't connect to Wi-Fi?


Quick Answer

Investigate trouble connecting to Wi-Fi by following a few basic troubleshooting steps, including rebooting the modem, verifying the data connection and checking for compatibility. These steps are the first ones an Internet specialist asks you to do prior to advancing to the next level of troubleshooting.

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Full Answer

  1. Reboot the Internet modem

    Rebooting the modem resets the connection and may reconnect the Wi-Fi to your device. In order to reboot the modem, unplug the modem from the Internet connection as well as the power connection. Wait at least one minute, then reconnect the modem. Turn the modem on, and wait for it to power up completely. Check your Wi-Fi signal.

  2. Troubleshoot the device

    If rebooting and refreshing the connect does not turn the Wi-Fi signal back on, check the device. If it is a cellphone or tablet, make sure that both the Wi-Fi and the data connection are turned on. This can be done from the settings menu or from the tool bar located on the main screen of most devices. Toggle the wireless option to the on position, or off and then on again, to regain a signal.

  3. Check for compatibility

    In some cases, the device may have Bluetooth but not Wi-Fi services. Cable Internet providers may also charge a separate fee for wireless or Wi-Fi connections. Make sure the device is compatible and the service is available through the Internet provider.

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