To find the status of a Macy's order, visit the official Macy's website at Macys.com under the heading Order Status and History. From here, either log in and view order history, or enter a specific order number into a search box.
Separate links appear for customers wishing to track international orders or to check on the status of a furniture delivery; customers can also schedule a furniture delivery from this page.
Customers can reach Macy's customer service by calling 1-800-289-6229; the line is open 24 hours a day, seven days a week. Help regarding orders is also available on the Contact Us page of the Macy's website.