Not all SpyHunter Malware removal is immediately permanent due to mutating malware trojans, which are difficult to remove on first attempt. To combat mutating malware, SpyHunter uses the SpyWare Help Desk to create custom fixes for malware that is not immediately and permanently removable.
SpyWare Help Desk sends a diagnostic report to SpyHunter, allowing company technicians to analyze and ultimately correct the malware issue. Users are also advised to send a customer support ticket, detailing the problems caused by the mutating malware.
SpyHunter also features online troubleshooting at EnigmaSoftware.com for common problems after malware removal, such as the inability to change Internet Explorer pages and virus alert messages.