Sprint offers phone repair service, and Sprint technicians evaluate the phone for in-store repair. Customers bring phones to in-store repair centers for repairs such as replacing an antenna, and technicians complete repairs within 24 hours. The cost of repairs depend on whether Total Equipment Protection covers the phone.
Total Equipment Protection covers the first two repairs or exchanges at no cost. For each additional transaction within 12 months, a $25 service charge per transaction applies, as of 2015. In addition, in some cases a $75 fee to repair or replace phones without Total Equipment Protection applies. Higher fees apply to iPhones with no equipment coverage. A turnaround time of three business days exists for phones not repairable by Sprint.