There are many resources for users who have questions about Microsoft products. Microsoft offers 24-hour real-time help through their website. The company offers an extensive FAQ page as well as an entire community dedicated to providing solutions to customer/product issues. There are numerous forums and discussion boards, also.
There are numerous services outside of Microsoft which are designed to help people troubleshoot or navigate through their software. Windowsitpro.com is one company that specializes in Windows-based professional support. If users do not have a working internet connection, Microsoft advises US customers to contact them by calling their 24-hour customer support number, 1-(800)-642-7676.