Customers are required to complete an application to set up an account with Assurance Wireless. Fill out the application online, print and send the application to Assurance Wireless, or call the program and request an application by mail.
Assurance Wireless is part of the government-supported Lifeline Assistance Program. The Lifeline Assistance Program pays for 250 call minutes, unlimited texting and a cell phone for eligible customers, as of 2015. To qualify, customers must meet the low-income guidelines set by federal and state regulations. The Lifeline Assistance Program accepts applicants who are currently on a government assistance program or who have a yearly income under the state-designated maximum per household size.
A customer must prove that he is eligible for the program by sending Assurance Wireless proof of income or a copy of his benefits letter. However, the program is only available in certain U.S. states, so it is a good idea to verify the programs available in each state before filing an application. Once an applicant joins the program, he is able to set up a user name and password on the Assurance Wireless website in order to manage his account. Assurance Wireless allows customers to purchase additional minutes if necessary.