PatientPay offers a cloud-based service that helps expedite patient billing and payments for the health care industry to reduce labor and errors. PatientPay's system revolves around an online billing platform that helps reduce costs that are generated by traditional paper billing. The company's system removes a majority of manual work that was previously inherent in the health care billing process, such as manual software data entry, credit card payment processing and follow-up billing statements by mail.
PatientPay's online platform service also provides its client companies' staff with more time to devote to customer service as a they are no longer required to perform repetitive billing tasks. The PatientPay platform is stated to be simple to set up and can be embedded directly with existing software. The company also provides its customers with practice success managers to help client staff become comfortable with the platform.
The PatientPay system is secured through Level 1 PCI Data Security Standards which, as of 2015, is the highest security standard available for credit card processors. The system is also compliant with HIPAA and protects PatientPay's customers from liability issues that arise from noncompliant card processing.
PatientPay's process was recognized for its innovation through the granting of three United States patents in 2012.