iQor offers integrated services and support solutions that include data solutions and analytics, iQor LinQ and customer contact solutions. Additionally, the company offers integrated solutions targeting the post-sales product life cycle through its aftermarket service offering.
iQor is redefining customer experience by building contact centers, which are manned by professionally trained customer care agents. These agents follow iQor’s proprietary technology systems to deliver better customer service outcomes. iQor’s customer contact solution ensures that the customer care agents help customers find what they want.
iQor’s data solution and analytics transform data into actionable insights. The company uses its award-winning technology, analytics and logistics platforms to measure, analyze and monitor brand interactions and help in improving business processes. Further, the platforms help in investigating the causes of inefficiencies with an aim of rooting them out.
iQor is one of the world’s largest aftermarket services companies, offering over 3 million square feet of repair space as of 2015. iQor uses its iQor LinQ solution to improve customer experience at the lowest cost possible. This holistic approach combines product, customer and data journeys. The company’s ecosystem connects and shares vital signals emanating from the interactions with their clients to offer unified and comprehensive solutions to its clients and partners.