FastSupport provides remote support service that connects a technician with a user in a support session. FastSupport users can establish a support connection for their issues by entering their name and a support key provided by a technician to log in. The FastSupport platform is powered by GoToAssist, which is stated to be the largest remote support software provider in the world in terms of market share.
In addition to the FastSupport remote support system, GoToAssist also offers other services to help its clients improve their customer support satisfaction. FastSupport is part of the company's Remote Support offering and is designed to provide a customer with instant technical support. GoToAssist also offers Service Desk as part of its product offering and can combine it with Remote Support products to create a unified help desk management service.
GoToAssist's products are designed to help its client customers improve customer service levels without utilizing extra resources. The company's user base includes IT consultants, customer support managers, IT managers and software consultants. GoToAssist's list of clients includes companies such as Wells Fargo, Verizon, Esri, Dacom Technical Services and A1 Networks. The company's product offerings are sold at a monthly subscription rate and can be tested through a free 30-day trial.