As of 2015, customers can access a variety of options through the Verizon customer service phone number, including billing, TV, Internet and phone. Customers can also obtain help with registration and sign-in information, order new services or change current services.
When visiting the Verizon website for assistance, customers must choose a category, followed by an appropriate topic, in order to receive the proper phone number. Customers having difficulties with billing are directed to click on the billing tab, which leads to three billing topics, including making payments and billing questions.
Once the proper topic is chosen, customers are offered a variety of ways to contact Verizon, including a phone number to the necessary department. Each option provides a different phone number to ensure that the customer is able to speak to the correct representative and resolve the problem quickly.
Verizon also allows customers to contact them via email, standard mail services, live chat or by visiting the nearest Verizon store or kiosk. In addition, Verizon customers can obtain help with mobile devices, usage information, accessibility support, Verizon FiOS and purchasing products, such as new mobile devices, accessories or television services, by calling the correct Verizon customer service phone number.