ASUS provides a number of repair services, including on-call technical support and full replacement of eligible defective devices. ASUS repair centers are distributed across the country, and the repair status of machines can be checked online at the ASUS support website.
ASUS repair services include advanced replacement of defective motherboards under its Premium Service program. This means the replacement is given expedited shipping to resolve the problem as quickly as possible.
Machines can be sent to one of the many local ASUS service centers nationwide or mailed directly back to ASUS for repair if the product is still under warranty. If mailed back to ASUS, the company can provide a shipping label to ease transportation. Repairs can take anywhere from three days to two weeks or longer. Repair progress is tracked online and available to consumers with a case number for their product handy.
The website for the company also provides manuals, software drivers and step-by-step guides. It also has a list of frequently asked questions so customers can help themselves instead of sending their machine to an ASUS service center. Tech support can be contacted via phone or email or by entering live chat on the company website. Consumers are encouraged to contact ASUS via phone rather than email or live chat, as the former provides a quicker turnaround time and a greater likelihood of reaching a skilled technician.