As of 2015, Samsung refers customers to repair services for its products through its website at Samsung.com. Customers enter the type and model for the product, along with a ZIP code, and the site provides information for the nearest repair facility.
Samsung offers product support and repair partly through partnerships with other companies located throughout the country. For example, customers on the East Coast who are searching for television support or repair may receive a referral and contact information for a New Jersey electronics company. In some cases, Samsung may recommend mailing the product directly to the company for repair services.