As of March 2015, Samsung offers customer service help for its Galaxy phones and all of its other products via several different methods. Consumers can initiate a live chat session with a customer service representative at Samsung.com, email Samsung directly or call 1-800-SAMSUNG for specific Galaxy help.
Consumers can also initiate a live video chat with a Samsung representative at Samsung.com. To email Samsung, users can click the Email Us button in the Contact Us portion of the website to fill out a Web form. Users can also upload files using this form. Also, users can visit the How Can We Help portion of the site to see previously answered questions and FAQs about Samsung products, including Galaxy phones.