Q:

What is SafeCart and why do websites use it?

A:

Quick Answer

SafeCart is online shopping cart software for retailers of downloadable software. Businesses use SafeCart because it is a secure program audited by third-party security agencies. These security audits help ensure that customer information is transmitted to the retailer safely.

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Full Answer

SafeCart supports payments through credit cards and PayPal. Cash, check and money order are not available on SafeCart; the company recommends reaching out to vendors directly when these payment methods are necessary. It also supports issuing refunds in instances where the vendor does not do so. These refunds are requested through SafeCart's customer service department and are credited to the credit card or PayPal account used to make the original purchase.

SafeCart offers a purchase lookup system that allows customers to view prior transactions made through SafeCart. This tool provides access to digital receipts, order confirmation pages and the vendor's technical support information. License keys to products purchased through SafeCart are sent to the customer via email. Customers who do not receive purchased license keys can contact SafeCart's customer support department for help.

SafeCart does not provide technical support for the products its users sell. Its support department only handles purchase-related issues, such as missing license keys and refund requests. Technical support requests must be resolved through the software vendor.

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