Reviews for Vonage home phone service are mainly positive with a few mid to negative reviews of the service mixed in. Seventy-six percent of reviewers on Consumer Affairs give Vonage four or five stars out of five, as of 2015. In comparison, only 13 percent of reviewers rate Vonage with one or two stars.
Many reviewers comment on their extended satisfaction with Vonage and note that the company provides reliable and high quality service at an affordable price. One positive review states that its representatives are knowledgeable, patient and friendly and that they take time to understand the needs of the customers. Another commenter says Vonage is the best "hands down." Several reviewers recommend Vonage to family and friends.
Mid-level reviews claim that the service Vonage provides is somewhat unreliable. One reviewer says that calls can't be heard at times, while another says it is an excellent service when it's working.
Most negative reviews indicate poor or rude customer service representatives or issues related to cancellation and billing. One negative review states that service had to be cancelled due to the volume of automated and telemarketing calls received, while another claims the phone technicians are unhelpful and give misinformation to the customer.