On average, Cricket Wireless reviews are quite negative. PhoneDog, an aggreggator of cell phone carrier reviews, reports that Cricket's average rating for customer service is two out of five stars. In cell service quality and overall carrier quality, Cricket ranks in at just over two stars.
Although Cricket Wireless is a subsidiary of AT&T, Cricket's online reputation is far worse than that of its parent firm. Time and time again, Cricket reviews highlight poorly trained and unhelpful Cricket representatives. Customers often report long wait times and unexplained disconnections when calling Cricket's customer service line. Others had difficulty communicating effectively with representatives.
Misleading advertising is another common complaint in Cricket reviews. Although Cricket's base monthly fee trends low, some reviewers complain about service charges and add-on fees adding up quickly.
In the positive category, even some of Cricket's harshest critics are pleased with the provider's average call quality. Cricket's low rates are also commonly praised in available reviews. Cricket's no-contract model garners positive feedback from reviewers. Review authors also approve of the fact that a huge variety of phones and devices are compatible with Cricket. Because of the large amount of negative Cricket reviews, Individuals should thoroughly research Cricket plans and policies before signing up for this provider.