Reviews of Saigon Tourist range from positive reviews stressing the company's professionalism to negative reviews asserting a lack of professionalism. TripAdvisor offers several dozen reviews of the Vietnamese travel agency.
The largest collection of English language reviews for the Ho Chi Minh City-based travel agency Saigon Tourist can be found on TripAdvisor. Over the last decade, several dozen people have left reviews for the travel agency. The most positive reviews state that it is one of the largest travel agencies in Vietnam and works hard to keep up a high reputation. They also stress that the agency benefits from having close ties to the Vietnamese government because this offers them a cut on costs. One reviewer used them for a 12-day North-South tour in 2006 and a five-day Mekong Delta tour in 2007 and was very satisfied with the services provided by the company's tour guides.
The only negative review found on TripAdvisor is from a user who recommends people to avoid Saigon Tourist at all costs. This user was unhappy with the language capacities of the guides, who sometimes did and at other times not spoke fluent English and French. Another source of dissatisfaction was the amount of smoking breaks taken by the drivers and the guides.