Overall, the reviews for Wal-Mart Family Mobile are mixed as of 2015. Out of 185 ratings, Family Mobile has a satisfaction rating of 1.8 out of five stars on ConsumerAffairs.com. On Walmart.com, out of 64 reviews, the service earns 3.8 stars out of a total five.
Many of the reviews on ConsumerAffairs.com complain about Family Mobile's customer service representatives, calling them rude and difficult to reach. A large proportion of the reviews also maintain that Family Mobile often charges for bills and fees that customers already paid or adds unwarranted charges to payments.
Family Mobile has a positive overall rating on Walmart.com, with 78 percent of reviewers voting that they would recommend Family Mobile to a friend.