Remedy applications are any of the service management tools included in BMC's Remedy IT software platform, which includes reporting software and incident management tools. BMC markets Remedy as a productivity platform for digital workers.
Remedy applications include BMC's smart reporting tools that allow users to create large, information-heavy dashboards in a quick and simple manner, as well as comprehensive incident and problem management tools. With Remedy applications, proactive incident matching is possible through the use of the software's context-detecting algorithms that automatically detect and manage recurring problems.
BMC claims that customers and support personnel alike benefit from Remedy's knowledge management application because it offers access to key information in an intuitive manner. Remedy also features tools for management of IT assets, allowing a business that uses Remedy applications to act on detailed information about its procurement and lifecycle needs. Additionally, Remedy includes a development environment through which IT specialists can build forms, integrations and useful applications while lowering support costs.
According to Jacada, Remedy applications are highly complex and powerful tools that are used by a large segment of the tech community. Jacada provides integration software designed to allow for quick, intuitive customization of Remedy applications; a Remedy API, in the company's own words.