How Do You Reach Apple Customer Service to Troubleshoot a Problem?


Quick Answer

Apple's website offers several customer support options, including phone, chat, email, online manuals and in-store assistance, as of 2015. Most troubleshooting methods require the product type, model and serial number of the device.

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Full Answer

Apple offers 90 days of unlimited free phone support and a one-year limited warranty for most of its products. Complimentary phone support provides technical help with hardware and software setup, assembly, installation or re-installation, launch and connectivity. Support-related details are included with the product.

Apple support may determine that an issue requires a support incident to be opened when the specific issue and cause are identified. Support issues are closed by providing the customer with a clear resolution, including information that directly resolves it or defers to a third-party product that is not supported by Apple.

Apple also offers in-store hardware support via its Genius Bar. Technical experts are available at Apple retail locations to provide direct, in-person troubleshooting. To take advantage of the service, make a reservation with the Genius Bar, and back-up your data prior to bringing the device in. During the session the Apple Genius gathers details, answers your questions and offers repair options and associated costs. All repairs and issues are resolved in one visit if possible.

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