To reset a Verizon phone to factory settings, users need to access the Settings menu and select the option that deletes all documents, media and personal files. In case the Settings menu is inaccessible, users can perform a hard reset via the hardware buttons on the phone.
Tap the "Backup & Reset" button after accessing the Settings menu, and select the "Reset Phone" option. Tap the "Erase All Data" button, and tap "OK." Restoring the device to factory settings may take up to 10 minutes, after which it?s possible to set up the device by going through the initial setup and activation process. To reset the phone via the hardware buttons, press the Power button while holding the "Volume Down" button, release them once the Android logo appears, and select the "Factory Reset" option.