Although troubleshooting topics vary by product, the Support Center on Hayward’s website offers troubleshooting guides with fault codes for several of its pumps along with setup information and frequently asked questions. Hayward does not offer troubleshooting guides for all of its products, but it does offer online manuals for each pump, and many of them have troubleshooting sections for problems such as motors that shut off, pumps that fail to prime or flow problems.
To access the troubleshooting guide for your particular pump, click on the Support tab, select Pumps, choose In Ground Pools or Above Ground Pools, select your pump from those pictured, and select a product and SKU number from the drop-down menu on the individual pump page. Each guide displays in PDF format, and guides are printable for future reference if desired.
Hayward-Pool.com offers a video library, quick reference guide, parts diagram and online manuals for many pumps in the Hayward lineup. Hayward often includes troubleshooting information in each pump’s manual; pump manuals are available under the Manuals tab on each product page. In addition, Hayward’s support page offers a Contact Us feature for locating information about local dealers or contacting Hayward directly with concerns or issues.