MetroPCS has agents to assist customers 24-hours a day, 7-days a week. When a customer calls the support or sales line, he or she will be directed to the appropriate department by following the prompts.
If a customer would like to correspond through the mail, he or she can write to the company at MetroPCS Wireless, Inc. P.O. Box 601119 Dallas, Texas 75360.
Customers needing to file a claim with handset protection can call 866-862-3397 and payments can be made on an existing account by dialing *99 to pay using the automated system. This contact information is valid as of March 2015.Learn more about Mobile