What Online Help Does HP Offer on Its Website?

The consumer-facing Hewlett Packard support website provides troubleshooting guides, product information, usage guides and manuals. Most supported HP products are listed, though HP typically stops supporting products 10 years after the release date. The separate enterprise site, HPE.com, hosts specialist support for Enterprise products.

Utilities that automatically recommend solutions are available from the HP consumer website, but most involve downloading a tool and offline stage. Warranty information and online forms for submitting support cases are also available. There is a help section for guiding users interested in assistive technologies.

HP split into two companies in November 2015. The new companies are HP Incorporated, which sells computers and printers, and Hewlett Packard Enterprise, which handles corporate services. Support for Enterprise products is available on HPE.com, which links to specialist support pages, such as the HP Cloud Support website. These support sites provide technical documentation, knowledge bases and community forums.