Verizon's customer service number is (800) 922-0204 for general access and (888) 294-6804 for prepaid customer service access. Customers using Verizon mobile phones can also dial *611 to reach the company's customer service representatives for questions regarding their accounts, plans or bills.
Verizon's regular customer service representatives are available Monday to Friday from 7 a.m. to 11 p.m. and from 8 a.m. to 9 p.m. on the weekends. Prepaid customer service is available Monday to Sunday from 6 a.m. to 11 p.m. Verizon also offers an automated phone system that users can access 24/7. Verizon customers can use this system to track account usage, find and pay account balances, or learn more about Verizon's Voice Mail service and its other features.