As of September 2014, the automated phone system for Securus Technologies, the company formerly known as T-Netix, is 1-800-844-6591. Securus has a "direct bill" service that allows customers to add money to an account by calling the phone number or logging into the account through the company's website.
This toll-free phone number allows customers to access their "Traditional Collect" account at any time. The number serves as the company's main customer support line.
Securus Technologies specializes in providing phone service for incarcerated prisoners in the U.S. prison system. Several options exist at different payment levels, including choices for long-term inmates and prisoners with a large number of contacts, as well as secure connections between facilities and outside lines.