As of 2015, consumers that own Netgear products can go to the company's website and view troubleshooting information. The company website only requires the user to enter the model number of the product.
Users at the site can also just type in a question regarding troubleshooting the device. A list of possible solutions for the product displays in the search bar. Consumers can also get assistance in finding information to troubleshoot the device online with a live chat support representative. Users do not need to create a password or user name to access the information. If unable to find the information necessary, consumers can send an email for further assistance.