Why Does Netflix Have Multiple Customer Contact Phone Numbers?

Why Does Netflix Have Multiple Customer Contact Phone Numbers?

Netflix offers just one customer service contact number, (866) 579-7172, as of 2015. The website lists the number in its Help Center on Netflix.com, accessible by clicking on Call Us at the bottom of the page. The website publishes the approximate wait time for callers below the link.

Netflix.com offers current subscribers the option to log in to their accounts prior to calling in order to generate a code that allows faster service when dialing the customer service number. In addition, customers can browse help topics in the Help Center or click on Start Live Chat to chat via the website with a customer service agent.