Microsoft's live support chat is available 24 hours a day, 7 days a week. Microsoft offers specific support chats for technical support, billing, setup, buying advice and Microsoft Store issues.
Microsoft has separate support options for disability issues, reporting technical support scams, security and replacing Microsoft-branded accessories. Its support channels for small business, enterprise, IT professionals and developers are separate from the consumer support chats.
For issues that don't require direct support, Microsoft offers self-service online options. These services include product key lookups and return requests. In addition to its online support options, Microsoft offers support by mail, telephone and in person at its Microsoft Store locations.