As of 2015, MetroPCS does not offer live chat support on its website. The company instead directs customers with questions towards its website at MetroPCS.com, their Customer Care line at 888-863-8768, or the Telesales number at 877-603-3032.
The MetroPCS Customer Care hotline is staffed with live agents that can be reached at every hour of every day of the week. Customers are required to follow the automated prompts when calling the hotline before they can talk to a live customer service agent. In addition to calling the toll-free numbers, customers can also dial *611 from their MetroPSC phone to reach the Customer Care hotline.