The Center for Medicaid and Medicare Services is legally required to make its services accessible to all individuals, regardless of disability. Contractors who provide Medicare services must make their websites accessible to low-vision and blind individuals by making them screen reader compatible.
If a Medicare provider's website is not screen reader compatible, the person should file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. A person may file a complaint online, over the phone or TDD line or by mail. Those interested can find information on how to file a complaint on the Medicare.gov nondiscrimination page.