Make a genius bar appointment with Apple online at Apple.com under the Contact Apple Support link. Appointments can also be made directly from an iPhone, iPad or iPod Touch device.
When making an appointment online through Apple's website, customers are first asked to enter their location so that Apple can match the nearest Apple Retail Store with the customer's location for appointment purposes.
When making an appointment directly through an iPhone, iPad or iPod Touch device, customers must first launch the Apple Store app, then tap on the Store app. The device should locate the nearest Apple store directly. Customers can then choose the device they are having problems with and proceed to reserve an appointment by selecting the date and time, and then logging in.