You can make an appointment with an Apple genius online or in person. To reserve an appointment online, use the store locator link on the Apple website to find the nearest store. Then, use the store support link to reserve an appointment that's convenient for you.
To use the online store support link on the Apple website, you must tell the genius about the product or service you need help with by first selecting the product on the Apple support page. Once you have selected the product, select the problem you are having from a list of choices including connectivity, startup, mail or troubleshooting. After you select the problem, Apple provides a few solutions you can try from home. If none of those are applicable, select your retail store, sign into your Apple account and make an appointment request.
You can also make an appointment with an Apple genius by speaking directly with a representative from a nearby store over the phone or in person. Apple also offers over-the-phone and online chat services to assist customers with product or service problems. Apple geniuses can help with all Apple products, including iPads, iPods, Mac computers, iPhones and various accessories related to these products.